Rental agreement

This agreement is between you (the guest who makes the reservation) and My Heavenly Stay, the family that owns and manages the homes listed on this site. It applies to every booking made here and takes effect the moment your reservation is confirmed — completing a booking means you accept it.

Your stay

Check-in and check-out times are shown on each home’s page and in your confirmation email. Only the guests included in your reservation may stay overnight, up to the maximum occupancy listed for the home. The person who books must be at least 18 and present during the stay.

House rules

Our homes are private residences in residential neighborhoods. No parties or events, quiet hours after 10 pm, and no smoking indoors. Pet rules are listed per home. Community amenities (pools, gyms, beach access) are subject to each building’s own rules and hours.

Taking care of the home

We ask you to treat the home as you found it: lock doors and windows when you go out, and let us know right away if something breaks or isn’t working — most issues are easy to fix while you’re still here. Damages beyond normal wear and tear are handled under our Damage Policy, which is part of this agreement: Stripe keeps the card you book with on file, and documented damages may be charged to it.

Payments and cancellations

Payment is collected when you book, as described in our Terms of service. Each home’s cancellation policy is shown on its page and in your confirmation email; that policy governs refunds.

Liability

Please look after your belongings — we can’t be responsible for personal items lost or stolen during a stay. Guests use the home and its amenities at their own risk and agree to supervise children at all times. Nothing in this agreement limits rights that consumer law grants you and that cannot be waived.

Questions about this agreement? Write to info@myheavenlystay.com.